These Website Terms of Use (“Terms”) govern access to and use of the official CARMEPX website, web pages, forms, online content, accounts, applications, and related digital features (collectively, the “Site”). By using the Site, you agree to these Terms. If you do not agree, do not use the Site.

These Terms govern website use. A request, booking, purchase, inspection, report, refund, payment, text message, or other service may also be governed by separate CARMEPX policies. The CARMEPX Vehicle Inspection Terms of Service controls paid inspection services and inspection reports.

Table of Contents

1. Agreement, Scope, and Order of Control

These Terms form an agreement between you and CARMEPX regarding your use of the Site. “You” means the person using the Site and any organization that person is authorized to represent. “CARMEPX,” “we,” “us,” and “our” refer only to the CARMEPX service.

The Site may provide information about CARMEPX, vehicle inspections, inspection packages, scheduling, reports, vehicle listings, educational material, customer support, and related services. These Terms do not replace service-specific agreements.

If these Terms conflict with another CARMEPX agreement, the following order controls for the specific subject matter: (1) a separately signed written agreement; (2) the CARMEPX Vehicle Inspection Terms of Service and package-specific booking terms; (3) the applicable payment, refund, scheduling, report-use, SMS, or inspection policy; and (4) these Website Terms of Use. The CARMEPX Privacy Policy governs personal-information practices.

2. Eligibility and Authority

The Site is not directed to children under thirteen. You must be at least eighteen years old, or the age of legal majority in your jurisdiction, to create an account, submit a paid booking, or enter a binding service agreement. The Site and inspection services are intended primarily for users in the United States.

If you use the Site for a company, dealership, seller, buyer, lender, insurer, repair facility, or another person, you represent that you are authorized to act for that person or organization. You may not use the Site for an unlawful, fraudulent, deceptive, or unauthorized purpose.

3. Limited Permission to Use the Site

Subject to these Terms, CARMEPX grants you a limited, revocable, nonexclusive, nontransferable permission to access and use the Site for lawful personal or internal business purposes related to evaluating, requesting, purchasing, receiving, or learning about CARMEPX services.

This permission does not transfer ownership of the Site or any CARMEPX content. CARMEPX may revoke or restrict access when reasonably necessary to protect the Site, users, services, intellectual property, safety, or legal rights.

4. Accounts and Security

If CARMEPX offers accounts, you must provide accurate information and keep login credentials confidential. You are responsible for activity conducted through your account unless caused by CARMEPX’s failure to use reasonable security. Notify CARMEPX promptly if you suspect unauthorized access, credential theft, or misuse.

CARMEPX may require identity verification, multifactor authentication, password reset, or other security measures. CARMEPX may suspend an account that appears compromised, fraudulent, inactive, abusive, or inconsistent with these Terms.

5. Bookings, Payments, and Inspection Services

Submitting a form, requesting an appointment, or beginning checkout does not guarantee acceptance, availability, a particular Inspector, or completion at a particular time. A booking is accepted only as described in the CARMEPX Vehicle Inspection Terms of Service and booking confirmation.

Prices, taxes, service areas, appointment windows, packages, promotional offers, payment methods, cancellation rules, refunds, trip fees, and report delivery are governed by the applicable service policies and the terms shown at booking. You must review and affirmatively accept the required service terms before payment.

Nothing on the Site creates a warranty, insurance policy, repair obligation, guarantee of vehicle condition, or promise that CARMEPX will identify every defect.

6. Website Information and No Reliance

CARMEPX may provide general information about vehicle inspections, used vehicles, common defects, diagnostic systems, scheduling, pricing, service areas, and purchasing considerations. This content is provided for general informational purposes and may not be complete, current, or applicable to every vehicle or transaction.

Website content is not legal, financial, tax, insurance, engineering, manufacturer, title, repair, safety, emissions, valuation, or investment advice. You should obtain advice from an appropriately qualified professional when a decision requires specialized expertise.

A sample report, checklist, photograph, video, illustration, rating, testimonial, or educational article does not define the scope of a purchased inspection and does not guarantee that another vehicle will have the same condition or result.

7. Vehicle Listings and Third-Party Information

The Site may display or link to vehicle advertisements, listings, photographs, specifications, prices, inspection status, seller information, vehicle-history information, or other material supplied by a Seller, dealership, marketplace, public source, or Service Provider.

Unless CARMEPX expressly states otherwise in a written agreement, CARMEPX is not the owner, dealer, seller, auctioneer, broker, lender, insurer, transporter, repairer, or guarantor of a listed vehicle. CARMEPX does not guarantee that third-party information is accurate, complete, current, lawful, or free from errors, fraud, omissions, liens, title problems, prior damage, or changed vehicle condition.

A label such as “Inspected,” “Inspection Complete,” “Report Available,” “CARMEPX Inspected,” or similar wording means only that a CARMEPX inspection process was completed to the extent stated in the associated report. It does not mean the vehicle is government-certified, manufacturer-certified, defect-free, safe for every use, or guaranteed by CARMEPX. A vehicle shown as “Not Inspected” has not received the identified CARMEPX inspection and must not be represented as approved by CARMEPX.

You must independently verify the Seller, VIN, title, ownership, liens, recalls, mileage, price, condition, insurance eligibility, financing, registration, and any other material transaction information.

8. User Submissions, Reviews, and Feedback

The Site may allow you to submit forms, messages, photographs, documents, reviews, testimonials, comments, corrections, or other material (“User Content”). You retain ownership of User Content you lawfully own.

By submitting User Content, you grant CARMEPX a nonexclusive, worldwide, royalty-free license to host, store, reproduce, format, transmit, and use it as reasonably necessary to provide the requested service, operate the Site, maintain records, prevent fraud, enforce agreements, resolve disputes, and comply with law. CARMEPX will not use a customer’s name, likeness, private report, or testimonial in public marketing without permission where consent is required.

You represent that your User Content is accurate to the best of your knowledge, that you have the right to submit it, and that it does not violate another person’s privacy, intellectual-property, contractual, property, or other legal rights.

Feedback or suggestions about CARMEPX may be used without compensation or restriction, provided CARMEPX does not publicly identify you without permission where required.

9. Prohibited Conduct

You may not, directly or through another person:

• Use the Site for fraud, deception, impersonation, harassment, discrimination, stalking, threats, unlawful surveillance, trespass, or any illegal purpose.
• Submit false booking, billing, vehicle, Seller, ownership, authorization, location, or contact information.
• Attempt to obtain an inspection without the permission reasonably required from the vehicle owner, Seller, dealership, or property controller.
• Interfere with the Site, security features, forms, payment systems, accounts, networks, servers, or another user’s access.
• Introduce malware, malicious code, automated attacks, excessive traffic, scraping, bots, crawlers, or data-mining tools without written permission.
• Attempt to bypass access restrictions, obtain source code, reverse engineer, decompile, or exploit the Site except to the limited extent a prohibition is not permitted by law.
• Copy, republish, resell, modify, remove warnings from, or misrepresent a CARMEPX report, badge, score, photograph, checklist, or website content.
• Use CARMEPX branding to state or imply that a vehicle, Seller, dealership, product, service, or person is endorsed, certified, warranted, partnered with, or approved by CARMEPX without written authorization.
• Collect personal information about another person from the Site without lawful authority.
• Use the Site or CARMEPX content to train, develop, benchmark, or operate a competing automated system, dataset, inspection product, or commercial service without written permission.
• Submit unlawful, infringing, defamatory, obscene, deceptive, or privacy-invasive content.

10. Intellectual Property

The Site and its content—including the CARMEPX name, logos, slogans, layouts, text, graphics, videos, software, forms, inspection methodology, checklists, scoring systems, report templates, photographs created by CARMEPX, databases, and other materials—are owned by or licensed to CARMEPX and are protected by intellectual-property laws.

Except for the limited permission granted in these Terms or a specific report license, you may not copy, reproduce, modify, distribute, display, perform, publish, license, sell, create derivative works from, or commercially exploit CARMEPX content without prior written permission.

CARMEPX trademarks and branding may not be used in a domain name, business name, advertising keyword, social-media account, listing, certification claim, or promotional material in a manner likely to create confusion, imply endorsement, or misrepresent affiliation.

11. Third-Party Services and Links

The Site may use or link to third-party payment, mapping, scheduling, form, communications, analytics, social-media, vehicle-history, advertising, or other services. CARMEPX does not control and is not responsible for a third party’s independent content, availability, accuracy, security, terms, privacy practices, products, or conduct.

A link or integration does not mean CARMEPX endorses the third party. Your use of a third-party service may be governed by separate terms between you and that provider.

12. Communications and Electronic Records

You consent to receive electronic records, notices, confirmations, reports, invoices, policy updates, and service communications at the email address, telephone number, account, or other contact method you provide, subject to applicable law and the CARMEPX Call & Text (SMS) Consent Policy.

You are responsible for maintaining accurate contact information and for checking spam, blocked-message, and account settings. Electronic acceptance, including selecting an unchecked agreement box, may have the same legal effect as a handwritten signature where permitted by law.

13. Privacy and Cookies

CARMEPX’s collection, use, disclosure, retention, and protection of personal information is described in the CARMEPX Privacy Policy. Cookie and tracking practices are further described in the CARMEPX Cookie Policy. By using the Site, you acknowledge those notices and may exercise available privacy choices as described in them.

14. Accessibility

CARMEPX seeks to provide a website and digital service that are usable by people with disabilities. If you encounter an accessibility barrier or need reasonable assistance to access information or request a service, contact CARMEPX through the accessibility or customer-support method published on the Site. Additional information appears in the CARMEPX Accessibility Statement.

15. Site Availability, Changes, and Errors

CARMEPX may change, update, suspend, restrict, or discontinue any Site feature, content, service area, package, price, integration, account feature, or digital tool prospectively. CARMEPX does not guarantee uninterrupted, error-free, or continuously available access.

The Site may contain typographical errors, outdated information, broken links, technical defects, or incorrect pricing. CARMEPX may correct errors and cancel or revise a transaction affected by a material error, subject to applicable law and any refund obligations. A confirmed service purchase will not be materially reduced without the Client’s agreement or an appropriate remedy.

16. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND GENERAL WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CARMEPX DISCLAIMS EXPRESS, IMPLIED, AND STATUTORY WARRANTIES RELATING TO THE SITE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT.

CARMEPX DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, FREE OF HARMFUL COMPONENTS, OR COMPATIBLE WITH EVERY DEVICE, BROWSER, NETWORK, OR ASSISTIVE TECHNOLOGY. SERVICE-SPECIFIC WARRANTIES AND DISCLAIMERS, INCLUDING THE VEHICLE-INSPECTION SNAPSHOT RULE, ARE GOVERNED BY THE CARMEPX VEHICLE INSPECTION TERMS OF SERVICE.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, the exclusions apply only to the maximum extent permitted by law.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARMEPX AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, INSPECTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR USE; OR DAMAGES ARISING FROM THIRD-PARTY CONTENT, VEHICLE LISTINGS, SELLER CONDUCT, UNAUTHORIZED ACCESS, WEBSITE INTERRUPTION, MALWARE, DEVICE DAMAGE, OR RELIANCE ON GENERAL WEBSITE CONTENT.

For a claim arising solely from use of the Site and not governed by the CARMEPX Vehicle Inspection Terms of Service or another written agreement, CARMEPX’s aggregate liability will not exceed the greater of one hundred dollars ($100) or the amount you paid directly to CARMEPX for the Site-related feature giving rise to the claim during the twelve months before the event, to the maximum extent permitted by law.

For a claim connected to a booking, inspection, payment, refund, report, or other purchased service, the liability provisions in the applicable service agreement control. Nothing in these Terms excludes liability that cannot lawfully be excluded, including rights that applicable consumer law does not permit a business to waive.

18. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless CARMEPX and its owners, officers, employees, contractors, Inspectors, agents, affiliates, licensors, and Service Providers from third-party claims, losses, liabilities, damages, judgments, penalties, and reasonable legal expenses arising from your unlawful conduct, material breach of these Terms, false information, lack of authorization, infringement of another person’s rights, misuse or alteration of CARMEPX content or reports, or User Content you submit.

This section does not require you to indemnify CARMEPX for liability caused solely by CARMEPX’s own gross negligence, willful misconduct, or other conduct that applicable law does not permit CARMEPX to shift to you.

19. Suspension and Termination

CARMEPX may suspend, limit, or terminate Site access, an account, or a pending request when reasonably necessary because of fraud, abuse, threats, unlawful conduct, security risk, nonpayment, chargeback abuse, false information, interference, repeated policy violations, or legal requirements.

Termination of Site access does not automatically cancel a completed transaction, eliminate payment obligations, revoke a report license already granted, or affect provisions that by their nature should survive, including intellectual-property, disclaimers, liability limits, indemnification, dispute, and recordkeeping provisions.

20. Disputes, Governing Law, and Venue

A dispute connected to a booking, paid inspection, payment, refund, report, or affirmative acceptance of the CARMEPX Vehicle Inspection Terms of Service is governed by the dispute-resolution, arbitration, class-action waiver, jury-waiver, governing-law, and venue provisions in that agreement.

For a dispute arising solely from general Site use and not governed by another CARMEPX agreement, the complaining party must first send a written notice describing the dispute, relevant facts, requested relief, and supporting documents through the legal or support contact method published on the Site. The parties will attempt in good faith to resolve the dispute informally for thirty days before filing suit, unless immediate relief is reasonably necessary or law requires a different process.

Such a Site-only dispute is governed by Nebraska law, without regard to conflict-of-law rules, except that a consumer retains any non-waivable protection provided by the law of the consumer’s residence. Subject to mandatory venue law, a court proceeding must be brought in a state or federal court with jurisdiction in Douglas County, Nebraska. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PARTIES WAIVE TRIAL BY JURY FOR A SITE-ONLY DISPUTE.

Nothing prevents a person from submitting a complaint to a government agency or law-enforcement authority. Nothing in these Terms waives a right that applicable law makes non-waivable.

21. Changes to These Terms

CARMEPX may update these Terms prospectively. The updated version will state a new effective date. Changes govern Site use after the effective date and will not retroactively alter the terms governing a completed paid booking without legally sufficient agreement.

If a material change affects an account or ongoing service, CARMEPX may provide additional notice through the Site, account, email, text message, or another reasonable method.

22. General Provisions

Severability: If a provision is unlawful, invalid, or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue in effect.

No waiver: A failure or delay in enforcing a provision is not a waiver. A waiver must be in writing and applies only to the identified circumstance.

Assignment: You may not transfer these Terms or Site access rights without CARMEPX’s written consent. CARMEPX may assign these Terms in connection with a financing, reorganization, merger, sale, transfer of assets, or transfer of the CARMEPX service, subject to applicable law.

No third-party beneficiaries: These Terms do not create rights for a Seller, dealership, lender, insurer, repair facility, vehicle owner, subsequent buyer, or other third party.

Entire agreement: These Terms and the policies incorporated by reference form the complete agreement regarding general Site use, subject to the order-of-control rule in Section 1.

Headings: Headings are for convenience and do not limit meaning. “Including” means including without limitation.

Survival: Provisions concerning intellectual property, disclaimers, liability limits, indemnification, disputes, and general contract interpretation survive termination to the extent necessary to give them effect.

23. Contact

Questions about these Website Terms of Use should be submitted through the legal or customer-support contact method published on the official CARMEPX website.