This Payment & Billing Policy explains CARMEPX pricing, payment authorization, billing records, additional charges, cancellations, trip fees, refunds, credits, failed payments, and payment disputes.

This Policy applies to CARMEPX only. It must be read with the CARMEPX Vehicle Inspection Terms of Service, Refund Policy, Service Area & Scheduling Policy, Inspection Disclaimer, Privacy Policy, and the package description accepted at booking.

Billing Rules at a Glance

Table of Contents

1. Scope and Controlling Terms

This Policy governs payments made to CARMEPX for vehicle-inspection services, related add-ons, authorized travel or scheduling charges, service credits, refunds, and billing disputes. It does not govern the purchase price, deposit, financing, repair bill, insurance premium, registration fee, tax, or other cost of acquiring or owning a vehicle.

If this Policy conflicts with the CARMEPX Vehicle Inspection Terms of Service, those Terms control. A more specific written package term, quote, or booking confirmation controls only for the identified transaction and only to the extent of the conflict. Rights and remedies that applicable law does not permit the parties to waive remain unaffected.

2. Prices, Currency, and Package Descriptions

Unless CARMEPX states otherwise in writing, prices are stated and charged in United States dollars. The Client agrees to pay the package price, selected add-ons, authorized travel or service fees, and applicable taxes displayed before payment or otherwise confirmed in writing.

Each payment covers only the services expressly included in the selected package. Sample Reports, advertisements, training materials, prior services, or general references to a multi-point or 150-point inspection do not add services to the package purchased.

Prices may differ by Vehicle type, package, distance, location, urgency, required equipment, scheduling conditions, or service area when those differences are disclosed before the Client authorizes payment.

3. Quotes, Estimates, and Pricing Errors

A written quote is valid only for the Vehicle, location, scope, expiration period, and conditions stated in the quote. A quote may be revised when the Client changes the Vehicle, address, package, schedule, requested work, or material information on which the quote was based.

CARMEPX may correct an obvious typographical, technical, package, tax, or pricing error before the inspection begins. If a material correction increases the amount due, CARMEPX will obtain the Client’s affirmative authorization or allow the Client to cancel for a full refund before dispatch. CARMEPX will not silently impose a material price increase after payment.

4. Accepted Payment Methods

CARMEPX accepts only the payment methods displayed through the official CARMEPX checkout, invoice, payment link, or another written CARMEPX payment instruction. Availability may vary by transaction and payment provider.

Inspectors, contractors, Sellers, dealerships, and other third parties are not authorized to change CARMEPX pricing, collect an undisclosed CARMEPX charge, redirect payment to a personal account, or demand cash on CARMEPX’s behalf. The Client should verify any unusual payment request through the official contact method published on www.carmepx.com.

5. Payment Authorization and Billing Accuracy

By submitting payment information, the Client represents that the Client is authorized to use the payment method and authorizes CARMEPX and its payment processor to charge the total amount disclosed before submission.

The Client must provide accurate name, billing address, email address, telephone number, and payment information. The Client must not use stolen, fraudulent, unauthorized, altered, or unlawfully obtained payment credentials.

A payment authorization may appear as pending before final capture or settlement. A pending authorization is not a second charge and is not appointment confirmation. The Client’s bank or payment provider controls how pending authorizations are displayed and released.

6. When Payment Is Due and Appointment Status

Unless CARMEPX approves another written arrangement, payment is due before scheduling is finalized or before an Inspector is dispatched. CARMEPX may decline to begin, continue, or deliver a Report for an unpaid, failed, reversed, fraudulent, or incomplete transaction, except where prohibited by law.

Submitting payment creates a paid booking request only. An appointment becomes confirmed when CARMEPX sends a confirmation identifying the inspection date, inspection window, or other approved scheduling arrangement. If CARMEPX cannot accept a prepaid request, CARMEPX will offer an appropriate no-fee reschedule, eligible alternative, or refund.

7. Taxes and Government Charges

CARMEPX may calculate, collect, and remit sales, use, excise, or similar taxes when required by applicable law. Taxes shown at checkout may depend on the service location, billing information, or other legally relevant information.

The Client remains responsible for taxes, registration charges, title fees, emissions fees, inspection fees imposed by a government, and other vehicle-transaction charges that are not expressly included in the CARMEPX order. CARMEPX does not provide tax advice.

8. Additional Services and Added Charges

CARMEPX will not charge the Client for a material additional service without affirmative authorization, except for a fee already disclosed and applicable under the accepted Terms or policies.

Added travel, a changed Vehicle, a second location, repeat inspection, specialized test, expedited request, after-hours request, commercial use, litigation support, or work outside the selected package may require a separate quote or order. Declining an optional added service does not cancel the original order unless the original service cannot reasonably proceed without the change.

9. Travel, Remote-Area, and Location Charges

A booking outside an active service area or ordinary travel zone may require a separately disclosed travel or remote-area charge. CARMEPX will not add a new mandatory travel charge after payment unless the Client affirmatively accepts it or is offered a full refund before dispatch.

A location change may require repricing, rescheduling, or cancellation when it materially changes travel time, service-area eligibility, safety, access, or Inspector availability.

10. Primary, Backup, Replacement, and Additional Vehicles

Payment for a package involving a primary Vehicle and registered backup Vehicle does not automatically purchase two complete inspections or two complete Reports. Backup continuation is governed by the selected package, confirmed deal-breaker rules, location eligibility, Seller access, safety, and the Service Area & Scheduling Policy.

A request to inspect a different or additional Vehicle outside the package rules may require a new order or additional payment. CARMEPX will disclose the amount and obtain authorization before charging for a material added service.

11. Discounts, Promotional Codes, and Service Credits

A discount, coupon, referral code, promotional price, or service credit is subject to the eligibility, expiration, usage, and package restrictions stated when issued. Unless CARMEPX states otherwise, promotions cannot be combined, exchanged for cash, applied retroactively, or used after expiration, except where applicable law requires otherwise.

A later price reduction or promotion does not create a refund right for an earlier booking. A service credit may be limited to the original Client, Vehicle category, service area, or period identified when issued. A discretionary exception or courtesy credit in one matter does not require CARMEPX to provide the same exception in another matter.

12. Receipts, Invoices, and Billing Records

CARMEPX may provide receipts, invoices, refund notices, or credit confirmations electronically. The Client is responsible for maintaining a current email address and reviewing the transaction details promptly.

A receipt documents the payment transaction; it does not by itself confirm the appointment, verify Seller cooperation, guarantee service-area eligibility, or prove that the inspection has been completed.

CARMEPX may retain transaction identifiers, amount, date, payment status, limited payment-method details, acceptance records, refund records, and related communications as described in the Privacy Policy and applicable retention requirements.

13. Declined, Failed, Reversed, or Incomplete Payments

If a payment is declined, fails, is reversed, is returned, or cannot be verified, CARMEPX may suspend confirmation, dispatch, Report delivery, account access, or future bookings until the balance is resolved, except where prohibited by law.

The Client is responsible for charges imposed by the Client’s bank, card issuer, or payment provider, including overdraft, insufficient-funds, foreign-transaction, or currency-conversion charges, unless applicable law provides otherwise. CARMEPX does not control those third-party charges.

A failed or reversed payment does not require CARMEPX to continue reserving an appointment window or Inspector. CARMEPX may require a new payment method or additional verification before accepting another transaction.

14. Fraud Prevention and Payment Verification

CARMEPX and its payment providers may use reasonable fraud-prevention and identity-verification measures. CARMEPX may request confirmation of the Client’s identity, billing information, payment authorization, Vehicle interest, or transaction details before confirming or performing a service.

CARMEPX may reject, cancel, delay, or refund a transaction reasonably suspected of fraud, identity theft, unauthorized use, sanctions concerns, unlawful activity, abuse of the booking system, or material misrepresentation. CARMEPX will not disclose fraud-detection methods when doing so could impair security or violate law.

15. Client Cancellation and Rescheduling

If the Client cancels or requests rescheduling at least two hours before the beginning of the confirmed inspection window, CARMEPX will offer one no-fee reschedule or a refund of the amount paid for the inspection.

If the Client cancels or requests rescheduling less than two hours before the beginning of the confirmed window, or after the Inspector has been dispatched, CARMEPX may retain a $50 late-cancellation or trip fee. The remaining eligible balance will be refunded or, with CARMEPX’s approval, credited toward another eligible inspection.

A cancellation or correction request is effective only when received through an approved CARMEPX support channel. Leaving a message with a Seller, dealership, Inspector, or unrelated third party does not constitute notice to CARMEPX unless CARMEPX confirms receipt.

16. Dispatch, Seller Refusal, and the $50 Trip Fee

CARMEPX may retain the $50 trip fee when an Inspector has been dispatched or arrives but the inspection cannot proceed because the Vehicle was sold, moved, removed, loaned, repaired, locked, misidentified, inaccessible, unsafe, or unavailable; the address, stock number, or access information is incorrect; keys or authorization are unavailable; the Seller does not appear or refuses access; or information supplied by the Client or Seller is materially incomplete or inaccurate.

If CARMEPX learns of the problem before dispatch, CARMEPX will offer a no-fee reschedule, eligible Vehicle substitution, or full refund. If the Inspector has been dispatched, CARMEPX may retain the $50 trip fee and refund or credit the remaining eligible balance.

CARMEPX may waive the trip fee as a customer-service accommodation. A waiver in one case does not create an obligation to waive the fee in another case.

17. Completed and Substantially Completed Services

Once an inspection has been substantially completed or the Report has been delivered, the service is generally nonrefundable because CARMEPX has incurred scheduling, dispatch, travel, inspection, technology, quality-control, and reporting costs.

Dissatisfaction with the Vehicle, the Seller, the purchase price, the inspection findings, a recommendation to obtain further diagnosis, or the Client’s decision not to purchase the Vehicle does not by itself create a refund right. This section does not eliminate any refund or remedy required by applicable law or an express written CARMEPX commitment.

18. Partial, Limited, or Interrupted Services

If some inspection steps are completed but other material steps cannot be performed because of access restrictions, Seller rules, safety concerns, Vehicle condition, weather, missing keys, lack of authorization, equipment limitations, or circumstances outside CARMEPX’s control, CARMEPX may issue a limited Report identifying the unavailable items.

When a material portion of the purchased service cannot be completed, CARMEPX may reasonably offer a partial refund, service credit, reschedule, eligible backup continuation, or another service remedy after considering the work completed, dispatch and travel costs, package terms, and circumstances. Acceptance and use of a limited Report does not convert an unavailable item into an inspected item.

19. CARMEPX Error, Cancellation, or Inspector No-Show

If an inspection cannot proceed because of a CARMEPX scheduling error, Inspector no-show, duplicate CARMEPX charge, or another failure within CARMEPX’s reasonable control, the Client will be offered an appropriate correction, no-fee reschedule, or full refund of the affected inspection fee unless applicable law requires another remedy.

CARMEPX is not responsible for a separate Vehicle deposit, financing deadline, travel plan, lost opportunity, Seller decision, price change, or other transaction arrangement made by the Client. Any limitation of liability is governed by the Vehicle Inspection Terms of Service and applicable law.

20. Refund Method and Processing Time

Approved refunds will be initiated to the original payment method within five business days unless a different period is required by law or the original method cannot accept the refund. CARMEPX may request reasonable information to verify the transaction and prevent misdirected or fraudulent refunds.

The Client’s financial institution or payment processor controls when a refund, reversal, or released authorization becomes visible or available. CARMEPX is not responsible for bank processing time, currency conversion, card fees, overdraft charges, closed accounts, failed refunds, or other third-party payment delays.

If a refund to the original payment method fails or is legally unavailable, CARMEPX may contact the Client to arrange another lawful method. CARMEPX will not issue a refund to an unrelated person or unverified payment destination.

21. Duplicate Charges, Overpayments, and Billing Errors

The Client should review each receipt and promptly report a suspected duplicate charge, wrong amount, unrecognized charge, failed refund, incorrect tax, or other billing error through the official CARMEPX billing or support channel.

For the fastest investigation, the Client should provide the name used for booking, order number, transaction date, charged amount, last four digits or other non-sensitive payment identifier, and a description of the issue. The Client should not send a full card number, card security code, bank password, or account login credentials.

CARMEPX may correct the charge, issue or reissue an approved refund, provide transaction evidence, or request additional information. A request to contact CARMEPX promptly does not waive a cardholder or consumer right that cannot legally be waived.

22. Chargebacks and Payment Disputes

When reasonably possible, the Client should contact CARMEPX promptly before initiating a chargeback so CARMEPX can investigate and attempt to resolve the billing or service concern. Nothing in this Policy eliminates a legitimate cardholder dispute, billing-error right, or legal remedy that cannot be waived.

The Client may not knowingly misrepresent an authorized or completed service as fraudulent, unauthorized, duplicated, or not provided. CARMEPX may submit relevant evidence to the payment processor or financial institution, including the order, policy acceptance record, payment authorization, communications, appointment confirmation, dispatch record, inspection data, Report-delivery record, refund record, and proof of service.

CARMEPX may suspend future bookings or account access while an unpaid, reversed, or disputed amount is investigated. CARMEPX may pursue a valid unpaid balance through lawful means, but will not penalize a Client merely for exercising a legitimate, non-waivable dispute right.

23. Payment Security and Third-Party Processors

CARMEPX may use third-party payment processors to receive, authorize, settle, refund, and manage payments. Those providers may process payment-account information under their own terms and privacy notices. CARMEPX may receive limited transaction information such as payment status, transaction identifier, card brand, last four digits, billing ZIP code, or fraud-screening result.

CARMEPX does not ask Clients to send full payment-card numbers, card security codes, online-banking passwords, or payment-account login credentials by email, text message, inspection form, chat, or telephone voicemail. The Client should use only the official secure checkout or payment method supplied by CARMEPX.

No website, payment system, or electronic transmission can be guaranteed completely secure. CARMEPX will use reasonable safeguards appropriate to the payment systems it controls and will address security incidents as required by applicable law and the Privacy Policy.

24. No Vehicle Purchase Funds, Escrow, or Financing

Unless CARMEPX expressly launches a separate service governed by separate written terms, CARMEPX accepts payment only for CARMEPX services. CARMEPX does not collect, hold, transmit, guarantee, or refund a Vehicle purchase price, Seller deposit, down payment, earnest money, escrow amount, repair payment, transportation charge, loan payment, or insurance premium.

A person requesting that the Client send Vehicle purchase funds through CARMEPX, an Inspector, a personal payment account, gift card, cryptocurrency address, wire instruction, or other unusual method may be attempting fraud. The Client should verify the request independently and notify CARMEPX through its official website contact information.

25. No Automatic Renewal or Recurring Billing Without Consent

A one-time CARMEPX inspection purchase does not authorize automatic renewal, a membership charge, or recurring billing. CARMEPX will not begin a recurring payment plan unless the Client separately and affirmatively accepts clear recurring-payment terms identifying the amount or calculation method, frequency, cancellation method, and other legally required disclosures.

Consent to receive service messages or optional marketing messages is not consent to recurring billing.

26. Changes to Prices and This Policy

CARMEPX may change future prices, packages, accepted payment methods, service credits, and this Policy. Changes apply prospectively and will not increase the amount of an accepted order without the Client’s affirmative authorization, except for a disclosed fee that becomes applicable under the accepted booking terms.

The version in effect when the Client authorizes payment will govern that transaction, together with any later change the Client affirmatively accepts. CARMEPX may correct clerical errors or make changes required by law, payment-provider rules, fraud prevention, or security needs.

27. Billing Questions and Contact

Billing questions, cancellation requests, refund inquiries, suspected duplicate charges, and payment-security concerns must be submitted through the current billing or customer-support method published on www.carmepx.com. CARMEPX may require the order number and reasonable identity verification before discussing or changing a transaction.

Do not include a full card number, card security code, bank password, or account login credentials in a message to CARMEPX. If immediate card security is involved, contact the card issuer or financial institution using the number on the card or official account statement.