This Acceptable Use Policy establishes rules for lawful, secure, respectful, and authorized use of the CARMEPX website, booking tools, forms, customer portals, reports, communications, and related digital systems.

This Policy applies to CARMEPX only and should be read with the CARMEPX Website Terms of Use, Privacy Policy, Vehicle Inspection Terms of Service, Inspection Disclaimer, and other applicable service policies.

Table of Contents

1. Scope and Acceptance

This Policy applies whenever you access or use a CARMEPX website, account, booking page, form, report portal, download link, API if offered, text or email interaction, customer-support channel, inspector interface, or other CARMEPX digital resource.

By using a CARMEPX resource, you agree to comply with this Policy. If a paid vehicle inspection is involved, the Vehicle Inspection Terms of Service and incorporated service policies also apply and control over this Policy regarding the paid service.

2. Authorized Use and Eligibility

CARMEPX resources may be used only for lawful purposes consistent with their intended function. Unless CARMEPX expressly authorizes otherwise, users must be at least eighteen years old and legally capable of entering an agreement.

CARMEPX may limit access by service area, account type, customer role, inspector role, vehicle, report, booking, device, or other reasonable operational criteria.

3. Accurate Information and Proper Authority

You must provide accurate, current, and complete information and promptly correct material errors. You may not impersonate another person, create a false account, conceal your identity to commit wrongdoing, or misrepresent your authority.

You may submit a vehicle, seller, dealership, address, telephone number, photograph, document, or other information only when you have a lawful basis and appropriate authority to do so. You may not direct CARMEPX to trespass, access a vehicle without permission, obtain confidential information improperly, or contact a person for an unlawful purpose.

4. Illegal, Fraudulent, and Deceptive Conduct

You may not use CARMEPX resources to engage in, facilitate, encourage, conceal, or attempt:

• Fraud, theft, identity misuse, money laundering, payment fraud, or false claims.
• Sale, purchase, transport, concealment, or inspection of a stolen vehicle or property.
• Odometer tampering, title washing, VIN alteration, document falsification, inspection-report alteration, or concealment of material vehicle information.
• Misrepresentation of a vehicle as inspected, approved, certified, guaranteed, or endorsed by CARMEPX.
• Violation of export controls, sanctions, consumer-protection laws, privacy laws, intellectual-property laws, or another applicable requirement.
• Collection or use of information for stalking, discrimination, retaliation, harassment, intimidation, or another harmful purpose.

5. Account, Credential, and Access Security

You must protect account credentials, verification codes, report links, and access tokens. You may not share access with an unauthorized person, use another person’s credentials, bypass authentication, or permit account access after your authority ends.

You must notify CARMEPX promptly if you suspect unauthorized access, credential compromise, report-link exposure, or account misuse. CARMEPX may require password changes, identity verification, session termination, or other security steps.

6. System Interference, Malware, and Security Testing

You may not:

• Introduce malware, ransomware, spyware, destructive code, or harmful files.
• Probe, scan, test, exploit, or attempt to bypass a vulnerability without prior written authorization.
• Interfere with availability, overload systems, conduct denial-of-service activity, or disrupt another user’s access.
• Circumvent rate limits, security controls, robots instructions, authentication, access restrictions, payment controls, or report protections.
• Reverse engineer, decompile, disassemble, or attempt to derive source code except to the limited extent such restriction is prohibited by law.
• Use CARMEPX systems to attack, test, monitor, or gain access to another system or network.

Good-faith security researchers must contact security@carmepx.com and obtain written authorization before testing. A report does not create authorization retroactively.

7. Automated Access, Scraping, and Data Extraction

Unless CARMEPX provides written authorization, you may not use bots, crawlers, scrapers, browser automation, scripts, headless browsers, data-mining tools, bulk-download tools, or similar methods to access, collect, copy, monitor, index, reproduce, or extract CARMEPX content or data beyond ordinary use by a human user.

Ordinary public search-engine indexing is permitted only to the extent allowed by CARMEPX’s technical settings and does not authorize indexing of customer portals, reports, checkout pages, private files, or restricted content.

8. Privacy, Confidentiality, and Personal Information

You may not collect, expose, sell, publish, scrape, infer, or misuse personal information, vehicle-location data, seller contact information, inspector information, customer communications, payment data, credentials, private reports, or confidential business information obtained through CARMEPX.

Do not upload Social Security numbers, full payment-card details, medical records, account passwords, government identification, or other unnecessary sensitive information unless CARMEPX expressly requests it through an approved secure process.

9. Content and Upload Standards

Content submitted to CARMEPX must be lawful, relevant, accurate to the best of your knowledge, and reasonably necessary for the requested service. You may not upload or transmit content that:

• Infringes copyright, trademark, privacy, publicity, confidentiality, property, or contractual rights.
• Is knowingly false, materially misleading, defamatory, threatening, harassing, discriminatory, obscene, or exploitative.
• Contains malware, hidden scripts, executable code, corrupted files, or deceptive links.
• Contains another person’s sensitive information without authority.
• Is unrelated bulk content, advertising, spam, or solicitation.
• Manipulates or fabricates inspection evidence, photographs, diagnostic information, dates, mileage, VIN data, or seller communications.

10. Inspection, Seller, and Location Conduct

You may not use CARMEPX to pressure, threaten, deceive, or harass a seller, dealership, inspector, employee, contractor, or property representative. You may not demand unsafe, illegal, destructive, or unauthorized inspection activity.

You must disclose known access restrictions and must not knowingly send an inspector to a dangerous, unlawful, inaccessible, or hostile location. CARMEPX may stop, limit, or refuse service when safety, authorization, property rules, or lawful operations require it.

11. Reports, Ratings, and CARMEPX Certification Claims

You may use a CARMEPX report only as permitted by the Vehicle Inspection Terms of Service and Report Usage & Reliance Disclaimer. You may not alter, crop, rearrange, combine, selectively publish, or present report content in a way that creates a materially misleading impression.

You may not state or imply that CARMEPX certified, guaranteed, warranted, approved, endorsed, insured, or declared a vehicle safe or roadworthy unless the exact statement appears in an authorized CARMEPX document and is used without alteration and with all applicable limitations.

A completed CARMEPX inspection does not give a seller or dealer a continuing license to use CARMEPX branding to market the vehicle unless CARMEPX grants that permission in writing.

12. Payment and Chargeback Abuse

You may not use stolen payment credentials, submit false billing information, evade a valid charge, create duplicate bookings to exploit refunds, misuse promotion codes, or knowingly initiate a false or misleading chargeback.

Nothing in this section limits a lawful consumer right to dispute an unauthorized, incorrect, or unperformed charge. CARMEPX may provide transaction records, consent records, dispatch records, reports, communications, and other relevant evidence to a payment processor or financial institution when responding to a dispute.

13. Intellectual Property and Brand Misuse

You must comply with the CARMEPX Copyright Notice and applicable intellectual-property law. You may not copy CARMEPX materials, imitate its branding, register confusingly similar domains or accounts, create fake CARMEPX communications, or use CARMEPX assets to promote a competing inspection service without written authorization.

14. Communications, Harassment, and Spam

You may not use CARMEPX communication features or contact information to send spam, bulk solicitations, abusive messages, unlawful marketing, phishing, impersonation, threats, discriminatory content, or repeated unwanted communications.

You must respect communication preferences and lawful opt-out requests. The CARMEPX Call & Text (SMS) Consent Policy governs CARMEPX calls and texts to customers; it does not authorize users to contact others unlawfully.

15. Competitive and Commercial Misuse

Without prior written authorization, you may not use CARMEPX resources to create or improve a competing service, benchmark CARMEPX for publication, collect pricing or operational data in bulk, recruit CARMEPX inspectors through unauthorized means, copy inspection procedures, or commercially exploit customer reports, training materials, or proprietary content.

CARMEPX content and data may not be used for artificial-intelligence training, computer-vision training, commercial data products, lead generation, vehicle-market databases, or resale except as expressly authorized or as required by law.

16. Monitoring, Investigation, and Evidence Preservation

Subject to the Privacy Policy and applicable law, CARMEPX may use reasonable security, fraud-prevention, logging, access-control, and abuse-detection measures. CARMEPX has no general obligation to monitor every user or item of content.

When CARMEPX reasonably suspects a violation, it may investigate, request information, preserve relevant records, restrict access, review submitted materials, contact affected parties, or cooperate with payment processors, hosting providers, insurers, legal counsel, or government authorities as lawfully appropriate.

17. Enforcement and Remedies

CARMEPX may take one or more proportionate actions in response to an actual or suspected violation, including:

• Warning the user or requesting corrective action.
• Removing, quarantining, or restricting content.
• Suspending or terminating access, accounts, bookings, report links, or communication privileges.
• Refusing or stopping an inspection when authorization, safety, legality, or integrity is compromised.
• Requiring identity, authority, or payment verification.
• Preserving evidence and reporting conduct when legally permitted or required.
• Seeking injunctive relief, damages, costs, or another lawful remedy.

CARMEPX may act without prior notice when immediate action is reasonably necessary to protect people, property, systems, data, legal rights, or service integrity. Enforcement decisions do not waive any other right or remedy.

18. Reporting Violations and Security Concerns

Report suspected abuse, fraud, impersonation, report alteration, harassment, or policy violations to abuse@carmepx.com. Report suspected security vulnerabilities or unauthorized system access to security@carmepx.com.

A report should include enough detail to investigate safely, but should not include exploit code, unnecessary personal information, payment-card data, passwords, or illegal content. Do not publicly disclose an unresolved vulnerability in a way that increases risk to users or systems.

19. Changes, Severability, and Contact

CARMEPX may update this Policy prospectively as services, threats, technology, or legal requirements change. The updated version will display a revised effective date or last-updated date.

If a provision is unlawful, invalid, or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue in effect. Failure to enforce a provision is not a waiver.

Questions about this Policy may be submitted through the legal or customer-support method published on www.carmepx.com.